We make every effort to prevent shipping damages. If your package appears damaged upon receipt, simply REFUSE the shipment. If the shipping company has left and you realize that your package(s) is damaged, immediately contact CUSTOMER SERVICE at 847-779-3079. You must contact Customer Service within 24 hours of receipt of package. All Damaged Exchanges must be returned double boxed (manufacturers box must be inside of another box designed for shipping) with the RMA # written clearly on the outer box accompanied by a note, explaining why the product is being returned, in the original merchandise box. Exchanges are made for the same model only.
All televisions 37 inches and larger will be opened at delivery for the customer to inspect the unit for damages. After inspection, the customer will be required to sign for the unit, acceptance being that the unit is in new condition and undamaged. The unit is then non-refundable and non-exchangeable.
For the convenience of our valued customers we offer an easy to follow return policy for defective items. Eligible defective products may be returned for an exchange within 30 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. We do ask that you pay for the return shipping. We reserve the right to charge for all missing materials.
If you are not satisfied with your purchase, you may (after obtaining a Return Merchandise Authorization Number), exchange or return the merchandise for a refund within 30 days of receipt (Please note: Shipping & Handling charges and restocking fees may be deducted from the final refund.). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.
If your order was shipped for free or at a promotional shipping rate, you will incur the actual “to and from” UPS/Freight charges upon returning merchandise. You may contact us for actual shipping rates for your order.
Large Appliances Shipping:
upon state. We do Worldwide shipping via Ocean Freight and Air Freight. To get
the rates please contact us at 1-847-779-3079 or send an email inquiry to
** Cost of Freight is to be Added to the Cost of Appliance
Shipping rate is not final, and may be changed
In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. If you ordered an item that has Free shipping you will be charged the full shipping amount. In addition, if your package is undeliverable due to incorrect information provided by you the purchaser or any other reason that is not the fault of GANDHI APPLIANCES, the purchaser is responsible for payment of the full shipping amount. Refused delivery on special order item or large order will also incur restocking fees.
If the return does not include all original parts, accessories, is missing the UPC label, or is not double boxed, there will be a 20% restocking fee for the missing materials.
If the item is missing original parts or accessories it has to be sold as an open box item with missing parts. Therefore it is necessary to charge restocking fee.